Clinical Trials Virtual Helpdesk

Expert virtual support for your clinical team

It’s no secret that clinical trials are becoming more complex, but what isn’t quite as widely understood is exactly how this increasing complexity affects the core trial team.

Over utilizing valuable human resources is a leading cause of burnout, which is a growing concern within the pharmaceutical industry. There is a risk that burnout can result in the study team/site relationship breaking down which can in turn lead to an increase in protocol deviations and a decrease in recruitment and retention rates.

The ideal solution, of course, is to provide supplementary support to your existing on-site clinical team to include experienced, dedicated associates whose sole purpose is to handle all support questions from study sites relating to medical enquiries and protocol support. But is this really the best use of your clinical research budget? Perhaps not.

It’s frustrating. As industry experts, we understand just how frustrating it can be. So what if we told you there was a way that you CAN extend your existing on-site clinical team without the high associated costs? There is. And it’s called the Virtual Clinical Helpdesk.

On demand support system and administrative relief

For a flat low-cost monthly fee, the Virtual Clinical Helpdesk offers the same benefits, using on-demand remote resources to minimise the costs. A pioneering concept within the industry, we’re amongst the very first to introduce a fully comprehensive off-site support system to provide administrative relief for clinical teams and develop an established customer-focused helpdesk to cover a range of clinical trial requirements.

Through a local toll free telephone number, site staff with routine study enquiries or any other questions relating to the protocol, lab supplies, third party equipment such as ePROs, eDC, or wearables can reach a team of trained clinical associates including project managers (CPMs) and clinical research associates (CRAs) who act on behalf of the clinical team. Using an advanced 21 CFR 11 compliant ticketing and tracking system, helpdesk CPMs and CRAs are able to respond to queries very rapidly and efficiently for enhanced satisfaction, helping to boost the reputation of the trial team.

Ultimately, the Virtual Clinical Helpdesk takes pressure off the busy trial team, helping them to stay focused on the core trial while delegating some of the more predictable tasks such as answering and responding to medical enquiries. The benefits of taking pressure off the team are numerous, including improved site relationships, better data quality, improved patient recruitment, and greater participant retention rates.

Clinical trials are entering the digital age, yet many research organizations are failing to take advantage of the modern technology-driven solutions available to them. So, are you ready to adapt? Get in touch with us here at Virtual Clinical to learn more.